Shipping & Returns
Shipping Policy
SHIPPING & RETURN SHIPPING
Our websites offer standard shipping $14 in United States.
www.shopincellderm.com reserves the right to change this shipping promotion at any time.
Most orders are delivered within 3-7 business days using Fedex ground shipping with tracking number. www.shopincellderm.com orders are shipped and delivered on business days (Monday through Friday, excluding federal and major holidays). Most orders are processed within 24 hours of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. Overnight Service and 2nd Day Service is not available for shipments to APO/FPO, PO Box destinations, U.S. Territories and some locations in Alaska and Hawaii.
STANDARD SHIPPING
• Most orders shipped via Standard Fedex ground shipping with tracking number are processed and shipped in 1-2 business days, depending on product availability.
• Most Standard orders are delivered within 3-7 business days from the order's ship date (please add 4-6 extra days for deliveries to Canada). Please note: most orders destined for P.O. Boxes are delivered within 5-12 business days of the order's ship date.
SECOND DAY SERVICE
• Second Day orders placed by 3:00 PM ET will be processed and shipped the same day, depending on product availability.
• Second Day orders placed after 3:00 PM ET will be processed and shipped the next business day.
• Most orders shipped via 2nd Day Service are delivered within 2-3 business days from the order's ship date.
• We're sorry, orders destined for P.O. Boxes, U.S. Territories, APO/FPO locations and Canada are not eligible for Second Day Service.
• Second Day orders may require a signature upon delivery.
SHIPPING TO THIRD PARTY
We accept orders with a billing address different from the shipping address, as long as the billing address matches the address on your credit card statement and both addresses are located in the United States. Note, however, that www.shopincellderm.com reserves the right to choose not to process and ship any order at our discretion.
SHIPPING TO MULTIPLE ADDRESSES
At this time we do not offer shipping to more than one location per order.
Return & Exchange Policy
RETRUN POLICY
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your shopincellderm.com purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
• Returns must be made within 14 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your shopincellderm.com return to:
INCELLDERM AMERICA INC.
Attn: Returns/Exchanges Dept
1215 Home Place Dr.
Lawrenceville, GA 30043
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.
Only items purchased on www.shopincellderm.com may be accepted for a return. Items purchased from www.shopincellderm.com cannot be returned or exchanged at retailers that sell Incellderm products.
Please contact customer service with any questions by email at shopincellderm@gmail.com or by phone at 404.998.9777 (M-F 9AM-7PM EST)
Please Note: Empty containers cannot be accepted for refund.
EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on shopincellderm.com only up to 14 days after the original purchase.
• Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.
• Ship your exchange to us via a pre-paid package:
INCELLDERM AMERICA INC.
Attn: Returns/Exchanges Dept
1215 Home Place Dr.
Lawrenceville, GA 30043
Please contact customer service with any questions by email at shopincellderm@gmail.com or by phone at 404.998.9777 (M-F 9AM-7PM EST)
Please Note: Empty containers cannot be accepted for an exchange.
DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 14 days for a replacement. Items will not be replaced after 14 days. If you receive an item that is broken or damaged, you need give us product number and please contact customer service at shopincellderm@gmail.com or by phone at 404.998.9777 (M-F 9AM-6PM EST) and we will respond with the appropriate return and/or exchange instructions.